Top customers for Logica’s testing services
Arcor
needed to improve application testing of front office order management and customer service systems. The existing multi-vendor situation lacked accountability, so they were looking for a strategic partner. Logica implemented a test factory together with new processes and procedures. This included a Service Test Point model for results-based testing, paid on a ‘per-use’ basis. Transparent reporting was introduced, as part of Logica’s TestFrame methodology, and this increased predictability and control. Costs have been reduced and delivery quality has improved. Test capacity is now more flexible with changes of up to 30% being achievable at short notice, which enables them to bring new services to market faster.
ING
wanted to move from resource-based to results-based testing in order to reduce costs and increase business agility. Application development, maintenance and testing of banking systems were the target. Their IT organisation was set up as an independent spin-off company outsourced to Logica. Logica established clear processes and methodologies, plus a quality improvement road map. The service level agreement included performance guarantees and allowed ING to call-off services on an “as required” basis. ING achieved their objectives: testing has improved and an expensive resource has been moved off their balance sheet and is now operating more efficiently.
Shell
wanted a service model for the ongoing test execution of it’s existing testware. During transition the existing service and knowledge was transferred to Logica. Service level’s were established in line with Shells focus on quality. Logica’s ongoing service reduced test duration and maximised the use of automation across Shell existing regression test pack. This resulted in up to 30% reduction in time of test needs together with 100% of test automation.
Vodafone UK
switched to a fully managed testing and staging service from Logica, designed to cut costs, speed up time to market and enhance the Vodafone customer experience. The managed staging and test environment allows end-to-end testing of new products and services prior to network launch. Logica manages and operates the test service to strict service level agreements.
Volvo Car Corporation
used a multi-vendor test organisation. The result of this was excess cost and variable quality - problems they had to fix. Logica assessed Volvo’s business needs and recommended a managed test centre on the customer’s Gothenburg site. At the same time Logica implemented a centralised test policy, new methodologies, increased automation and better test tools. Responsibilities were clearly defined and performance was subject to a service level agreement. The new structure has reduced costs and improved quality. Testing is now an on demand service, with increased predictability and transparency. Test times have reduced significantly.
